Head of VIP
Macau
$ dependant on experience

Our Client: One of the biggest casino operators within Macau and looking to expand their business outside to other territories.

The Role: Managing team of customer relationship executives focusing on VIP customers including setting and analysing KPI. Work closely with Directors & Finance Director to deliver a strategy for Casino VIPs that fits within the overall Casino strategy. Identifying and maintaining new and existing high value players. Attend relevant events with VIPs, being the ambassador for the Casino business and build revenue generating relationships.

The Candidate: Results driven and can demonstrate how you made a difference in growing a business previously, must have three years plus in relevant field of business along with a knowledge of the gaming sector. Excellent working knowledge of PowerPoint, Excel, Word, Outlook and the Internet. Will involve travel to customer facing events.

 

Surveillance Operator
Macau
$ dependant on experience

Our Client: Leading Macau Operator with expanding business both on the mainland and also in South East Asia

The Role:  To provide monitoring and analysis of all Non-gaming, Gaming and Cash handling areas and activity within the boundaries of Galaxy Macau , reporting on any illegal or suspicious activity. Observe and analyze non-gaming, gaming and cash handling areas using advanced IT systems in accordance with standard operating procedures. Review gaming and cash handling activities to ensure procedures have been complied with and integrity has been maintained. Monitor, detect and report on irregular, suspicious and illegal activities, ensuring appropriate Personnel are informed.

The Candidate: Must successfully complete the client's training program, previous casino surveillance experience necessary (3 to 5 years). Ability to read, write and converse in English, able to work shifts, be focussed, aptitude for detail and have excellent maths skills.

 

 

Deputy General Manager
UK
£30k+ dependant on experience

Our Client: Leading UK casino operator with Global reaching operations, now looking to increase their management base, to help support their increasing business needs.

The Role:  The role involves effectively supporting and deputising for the General Manager, by getting proactively involved in all areas within the club.  Support in this area will include ensuring that budgeted profit performance is achieved and exceeded and all gaming and food and beverage operations demonstrate the highest standards of efficiency, whilst complying with all relevant legislation, regulations, Gambling Commission (LCCP), and Company policies and procedures. The position will also involve assisting the General Manager review and identify commercial opportunities, as well as assisting and guiding casino management to increase profitability including local/community marketing opportunities.

The Candidate: The successful candidates would have good experience in gaming management, either in the UK or Europe. Must hold EU status and have full right to work without visa restrictions in the UK. Should have a Can do attitude and a desire to excel in all tasks, have strong leadership and motivational skills and be an effective communicator at all levels. Experienced in setting and managing budgets along with a proven track record for enhancing profitability & customer service

Gaming Manager
UK
£20k+ dependant on experience

Our Client: Leading UK casino operator with Global reaching operations, now looking to increase their management base, to help support their increasing business needs.

The Role:  Supporting the General Manager and Deputy General Manager, with the responsibility for implementing the operational objectives of the business. Accountable for the communication and implementation of the overall strategic direction of the business by co-ordinating all gaming, marketing, entertainment, restaurant and bar offers and leading employees through the implementation. Responsible for maximizing drop per head, attendance levels and all aspects of people management, including leading, coaching and motivating all staff grade employees to achieve & exceed their potential ensuring a consistent approach is adopted in all situations.

 

The Candidate: The successful candidates will have good experience in the gaming industry, in management or in a supervisor role, either in the UK or Europe. Must hold EU status and have full right to work without visa restrictions in the UK. Should be able to show strong leadership qualities and be able to work on one’s own initiative and as part of a team.

 

Slot Manager
North Africa
Salary dependant on experience

Our Client: A leading casino operator with several successful casino operations and expanding their portfolio.

The Role: To continue the excellent revenue of the Slots department and help increase profitability, ensure the smooth running of the department, reporting to senior management. Manage the slot attendants and technicians to improve effectiveness, offer ideas and improvements on the department to senior level management. Install measures to increase security of the department and improve the customer service of all employees within the department, monthly result reporting and monitoring of productive and less productive machines to ensure maximum revenue generating.

The Candidate: Experience in Slot Management essential, must have good knowledge of multiple slot manufacturers and new products. The ideal candidate will have a “hands on” style of management and ideally have experience previously as a Slot Technician, should be able to speak fluent English and a minimum of French language required.

 

Slot Technician
North Africa
Salary dependant on experience

Our Client: A leading casino operator with several successful casino operations and expanding their portfolio.

The Role: Cover all areas of technical requirements relating to the slot department, conducting diagnostic tests on machines, repairing, installing new software and general maintenance duties. Ensuring all technical functions are up to date and offering advice and support to the department Manager to improve over efficiency of the Slots Department.

The Candidate: 2 years experience or more as a slot technician, knowledge of all relevant working practices and knowledge of all leading machine manufacturer products, should speak English and French to conversational standard as a minimum requirement.

 

Junior Web Designer
London NW
£25K/£27K dependant of skills & ability

Our Client: Well established, well known rapidly expanding and highly successful iGaming Operator based in North West London. Our client has several well recognized online brands and continues to look for outstanding talent.

The Role: Designing and implementing projects from concept stage to finish of the following elements; Landing Pages, Email Creatives, Flash Banners and other creative needs by the client.

The Candidate: The following attributes and skills are required for the role, strong Photoshop, Flash, HTML, CSS skills also in typography, layout and design. Ability to multi-task and consistently hit deadlines, along with excellent visual and verbal communication skills, 2 years experience in Web Design and Development. Self-motivated, enthusiastic and organized, would be a self-starter and quick learner who will pick up new software easily. Being able to follow up processes already in place, with a good understanding and genuine passion for all things design is essential.

CRM
London
£25k negotiable

Our Client: World leading iGaming Operator with multiple products offerings, who are now
looking to expand their CRM division.

The Role: Provide Customer Retention Management activities to a leading bingo network, ensuring new and fresh promotions/customer reactivation/VIP Management and working closely with the product. Responsible for the retention of existing bingo players and the reactivation of lapsed players, proposing, planning and executing a wide range of promotions. Preparing and sending of regular newsletters to entire database, and targeted marketing to specific groups of players within the database, Implementation and measurement/tracking of bingo CRM strategy – to ensure effective ROI in terms of old players regenerated and registrations converted to depositing Business integration of sponsorship activity.

The Candidate: Flexibility to adapt –Detail conscious, with the ability to deliver excellent results against challenging time deadlines. Entrepreneurial attitude – creative & innovative, not constrained by negative thinking, excellent communication and presentation skills – both written and verbal. Ability to plan and execute multiple campaigns working with numerous people in cross country locations, fluency in written and verbal English and an understanding of the UK Bingo industry would be preferred but not essential.